Privacy Policy
This notice describes how your information may be used and disclosed and how you can access this information. Please review it carefully.
Last updated: January 2026
Privacy-First
Your health information is protected by industry-standard encryption and security practices.
Your Data, Your Control
We don't sell your information. You can access, download, or delete your data anytime.
No AI Training on Your Data
We never use your individual conversations to train our AI models.
Anonymous by Default
No account required. Anonymous sessions aren't stored — we can't identify you.
Overview
At Holistic Health AI, we take your privacy seriously. This Privacy Policy explains how we collect, use, share, and protect your information when you use our website, mobile app, and services.
Service Types and Information We Collect
Anonymous Usage (No Account)
- No account or personal information required
- Minimal technical data for functionality: browser type, session cookies
- Health conversations are not linked to any identity
- Session data is deleted immediately upon closing browser or logging out
- Truly anonymous — we cannot identify you
Member Accounts
- Requires registration with email address
- Stores your wellness history and conversation records
- Industry-standard privacy protections apply
- Persistent access to your records
- Enhanced features including practitioner booking
How We Use Your Information
For Wellness Services
- Process your wellness questions and concerns
- Generate personalized wellness assessments and recommendations
- Coordinate with practitioners if you book a visit
- Maintain your wellness timeline (if you create an account)
For Operations
- Improve our AI technology and user experience
- Provide customer support
- Process payments for practitioner visits
- Ensure platform security and prevent fraud
How We Share Your Information
We may share your information only in these circumstances:
- With practitioners: Only if you book a video visit, and only the information needed for your consultation
- With service providers: Companies that help us operate our services (payment processing, hosting) under strict confidentiality agreements
- As required by law: To comply with legal obligations
- With your consent: For any other purpose you explicitly authorize
We never sell your personal information or health data.
Data Security
We use industry-standard security measures to protect your information:
- End-to-end encryption for all data in transit
- Encryption at rest for stored data
- Regular security audits and penetration testing
- Employee training on data protection
- Access controls limiting who can view your data
Your Rights
You have the right to:
- Access: Request a copy of all data we have about you
- Correction: Update or correct inaccurate information
- Deletion: Request deletion of your data
- Portability: Download your data in a common format
- Opt-out: Unsubscribe from marketing communications
To exercise these rights, contact us at support@holistic.health.
Cookies and Tracking
We use essential cookies to make our services work. We do not use third-party advertising trackers. You can control cookies through your browser settings.
Age Requirement
You must be 18 or older to use Holistic Health AI. We do not knowingly collect information from anyone under 18. If we discover underage usage, we will immediately delete all associated data.
International Users
Our services are operated in the United States. If you access our services from outside the US, your information may be transferred to and processed in the US. By using our services, you consent to this transfer.
Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of material changes by posting the updated policy on our website with a new "Last updated" date.
Contact Us
If you have questions about this Privacy Policy or how we handle your information, please contact us:
Email: support@holistic.health